Frequently Asked Questions

What does it mean to you to be a company with a social impact ?

You indicate that every 150km you ride our City One, you plant a tree, can we deactivate this tracking ?

Are the frame and the Forks made in Europe ?

Where should I go if I have a problem with my bike ?

Where is City One designed ?

Why is insurance not possible in all countries ?

What is the guarantee on the City One ?

When will I be notified of the delivery of my City One ?

Will I have to pay delivery charges or taxes for a City One delivery in the European Union ?

When will the CityOne be delivered ?

City One can only be delivered to a shop near your home, which will provide adjustment and maintenance.